Senior Manager / Manager – Head of Collection
Bukit Mertajam, Penang
Job Description
Key Responsibilities:
- Oversee day-to-day collections activities to achieve recovery targets and portfolio quality objectives.
- Develop, implement, and enhance collection and recovery strategies aligned with company KPIs and financial forecasts.
- Manage all stages of overdue and delinquent HP accounts, from early arrears through legal
recovery and execution of judgments. - Monitor collections performance, recovery ratios, and portfolio trends, and take corrective
actions where required. - Supervise, guide, and evaluate Loan Monitoring Officers (LMOs), Litigation, and Assets &
Disposal teams to ensure optimal performance and accountability. - Oversee litigation matters, including initiation of legal actions, monitoring court proceedings,
and resolution of contested cases. - Review and verify security and legal documentation prior to commencing litigation to ensure
accuracy and completeness. - Liaise with panel solicitors on case strategies, review affidavits and defence documents, and
track case progress. - Manage repossession activities and ensure proper handling, storage, and disposal of recovered
assets. - Oversee auction, tender, and asset disposal processes, including transfer of ownership for
successful sales. - Collaborate with Sales and Marketing to expedite disposal of repossessed assets and optimize
recovery values. - Review and process legal bills and prepare approval memoranda for settlements, payment
arrangements, enforcement actions, and other recovery matters. - Track departmental performance against budgets and KPIs and prepare regular management
reports. - Review and update collection, recovery, litigation, and asset disposal policies to ensure
effectiveness and regulatory compliance. - Drive process improvements to enhance recovery outcomes, operational efficiency, and
turnaround timelines. - Lead, mentor, and develop collections, litigation, and assets & disposal personnel to maintain
high performance standards. - Work closely with internal departments to support overall business objectives and recovery
initiatives. - Support ad-hoc tasks, special projects, and departmental initiatives as required.
Requirements
- Bachelor’s degree in business administration, Finance, Economics, Law or equivalent.
- Minimum 10 years’ experience in collections and recovery within the industrial hire purchase or equipment financing industry (15 years for Senior Manager level).
- Strong hands‑on experience in loan collection, remedial management, recovery, and litigation
matters. - Proven leadership and people management skills with the ability to drive performance.
- Strong communication, negotiation, and interpersonal skills.
- Proficient in English, Mandarin, and Bahasa Malaysia.
- Strategic, proactive, and able to multitask in a fast‑paced environment.
